Welcome to the CushionPros FAQ page, your go-to resource for answers to commonly asked questions about our premium custom cushions and pillows.
At CushionPros, we take pride in crafting top-quality cushions tailored to your exact specifications. Whether you’re curious about our fabric options, shipping processes, cleaning instructions, or any other aspect of our custom cushion services, you’ll find the information you need right here.
Explore our FAQ section to discover valuable insights and solutions, ensuring your experience with CushionPros is smooth and satisfying.
What type of fabric do you use?
Cushion Pros offers 850+ superior fabrics by Sunbrella, Outdura, Culp, Morbern Marine, Charleston Richloom, American Weave, Geobella, Illerom, and Sunbelievable; Cushion Pros can also create your custom cushions and custom pillows with Customer Owned Fabric.
How and when will my order be shipped?
Your custom cushion or custom pillow order will be shipped and neatly wrapped in reinforced resin plastic. Orders will be shipped within your quoted time frame once you have completed the ordering process on our website. We do offer Expedited Production; this will guarantee shipping within 14 business days. This is an option at checkout. For any questions, please contact us for this offer.
How do I clean my cushions?
Please see Care and Cleaning.
How do I measure for my new custom cushions?
We recommend using a Sewing Tape Measure, also known as a Tailor’s Tape. Using the Tailors Tape, measure inside seam to inside seam, or measure the furniture type your new cushion will go on. Please include the depth, width, and thickness you would like when placing your order.
I just placed my order but I need to make a change. What should I do?
We will hold orders for 48 hours to allow cancellations or changes to be made at no charge. After 48 hours, the customer will be held liable for the cost.
How do I buy custom cushions using my own fabric?
Select the Customer Own Fabric option within the Cushion Designer.
Do you offer volume discounts?
Yes, Cushion Pros can make one cushion or thousands of cushions. Please call and we will be glad to give you a quote.
How thick do I make my custom cushions?
This is a personal preference. We have found that three to four inches thick is the most popular choice.
How much fabric will I need with Customer Owned Fabric?
Select the Customer Own Fabric option in the ordering process. Your specific fabric yardage recommendation will appear in the shopping cart at checkout.
What type of filling do you offer?
Please see Filling Types for more information.
How do I order fabric swatch samples?
Please click here for more information.
If you do not see your question answered, or if you require further assistance.