Cancellations
We accept cancellations and order revisions up to two (2) business days after order placement. After two business days you will be held liable for the cost of your cushion and no refund will be given.
Custom cushions & pillows
Due to our products being custom made we cannot accept any returns. Any claims for damaged or defective items must be submitted within two (2) days after the product has been received. For packages lost in transit, all claims must be submitted no later than two (2) days after the estimated delivery date. Claims deemed an error on our part are covered at our expense; otherwise, you will be held liable. Please submit all claims to our Customer Care Team — call (866) 554-0804 or use the contact form on this site.
What we are not responsible for
We are not responsible for cushions you do not like because fabric color or texture does not match what you saw on your screen — order fabric swatches first if color is critical. We are not responsible for cushions made correctly to the dimensions you provided, cushions you do not like due to standard tie placement, or physical templates sent to us for use as patterns (templates become our property and will not be returned).
What we will rework or replace
We are responsible for reworking or replacing cushions made with the incorrect fabric, cushions when finished dimensions vary more than one inch from what you ordered, and cushions made in a style not specified in your order.
Express items
We do not accept returns on custom cushion or custom pillow orders, swatch orders, filling-only orders, or fabric-by-the-yard orders. Express items may be returned within 30 days of delivery if unused, unwashed, free from damage, and with tags attached. Refunds cover the purchase price only (not outbound shipping). You pay return shipping. Contact us within 30 days to start a return. Defective or incorrect Express items must be reported within 48 hours of delivery; we cover return shipping in those cases.
Incorrect shipping information
Please verify shipping addresses before checkout. If incorrect shipping information is submitted, you are responsible for any fees associated with redirecting deliveries and/or lost merchandise.
Templates & customer-owned fabric
You have 45 days to submit templates or customer-owned fabric. Production lead time begins once we receive them. Mail templates to: Cushion Pros, 1120 Everee Inn Road, Griffin, GA 30224.
Warranty
We honor a one-year manufacturing guarantee for defects caused by us. Sunbrella and Outdura warrant their fabrics up to five years.
Frequently asked questions
Can I return a custom cushion if I change my mind?
No. Custom-made cushions and pillows are built to your specifications and cannot be returned for non-defective reasons.
How long do I have to report damage or a defect?
Submit claims within two (2) days of delivery for custom orders, or within 48 hours for defective Express items.
What if my cushion does not fit?
Call us at (866) 554-0804 before shipping anything back. If we made the cushion to the dimensions you entered, a remake may be quoted as a new order. If our finished dimensions are off by more than one inch, we will rework or replace at our expense.
Design your custom cushions
Build it in 3D, watch your price update live, and we cut and sew it in Georgia.